Between:
Company: QE Leadership, organisation number: 969706-1712, Kyrkvägen 19, 96270 Vuollerim, Sweden ("we", "us", “the Coach”, “the Trainer”, and "the Company")
And:
You: Client, Customer, Buyer
1. General
These Terms & Conditions ("Terms") apply to the purchase of coaching, self-paced online training programmes, and other related services ("Services") offered by QE Leadership. The Services are provided online and can be booked or purchased via [Paperbell], [QE Leadership], [Systeme.io], and any other channel that we make available from time to time.
By booking or purchasing a Service, you confirm that you have read, understood, and accepted these Terms, and you also agree to the collection and use of information in accordance with our Privacy Policy.
2. Booking and Payment
Bookings and purchases are made via our booking platform(s). Payment is due at the time of booking, and both the booking and the payment are confirmed by email to the email address you used for signing up.
Payment can be made by card, e.g. via Stripe, PayPal, by invoice, or using other payment methods available at checkout. Where payment is made via a third-party provider, e.g. Stripe, PayPal, or another provider, that provider's terms also apply, including its rules on instalments, invoicing, and the handling of personal data. Further information can found on the relevant providers' websites.
All prices are stated in EUR or SEK, as indicated at checkout. You are responsible for providing accurate and up-to-date contact details.
3. Our Services
We offer three main categories of services:
Online Training Programmes & Courses — pre-recorded, self-paced courses, video material, audio recordings, worksheets, and webinars that you access immediately after purchase, on your own schedule.
Coaching — live sessions delivered online at scheduled times, either one-to-one or in groups.
Coaching and Training delivered at a location agreed upon by Company and Client.
The Services we offer may include coaching, training, educational, supportive, and other formats that may assist the Client in transforming and breaking through challenging situations and patterns while contributing to desired changes in work and life. We do not guarantee any specific outcome or result.
4. Cancellation and Rescheduling of Booked Coaching Sessions
Changes, such as rescheduling or cancellation of coaching sessions, are free of charge up to 24 hours before the scheduled start time. Cancellations made less than 24 hours before the session, or non-attendance without prior cancellation, will be charged in full, with no refund, and the session is forfeited.
You may cancel or reschedule a booked coaching session through your account on the Paperbell coaching and scheduling platform or, if that is more convenient for you, instead notify the Company about the change by email. If you choose this option, please use: info@qeleadership.com for these cancellation or rescheduling requests.
Cancellations made less than 24 hours before the session, or non-attendance without prior cancellation, will be charged in full, with no refund, and the session is forfeited.
It is the Client's responsibility to schedule and attend the agreed number of sessions in a coaching program within the timeframe of the coaching agreement, including a maximum extension of six weeks. There is no refund for sessions that are not scheduled and attended within this timeframe.
Subscriptions may be changed or ended by the Client or Coach at any time. Such changes or endings will take effect at the end of the current paid period.
5. Right of Withdrawal and Guarantees
For our different products and services,, any guarantees and withdrawal rights applicable to a specific product or service will be stated in that product's or service's description.
Withdrawal rights and guarantees may be exercised by emailing info@qeleadership.com, stating your decision within the timeframe specified for the relevant product or service.
6. Fees
Fees are paid in advance online through one of our platforms. Alternative payment arrangements may be agreed upon if necessary.
7. Disclaimer of Liability
Agreement and Release
I, the Client, confirm that I undertake this training with the Company of my own free will and that I take full responsibility for my decisions, choices and my own physical and psychological well-being at all times. As such, I also understand and agree that the Coach is not and will not be liable or responsible for any of my actions or inactions, or for any direct or indirect result of any services provided by the Coach to me.
I confirm that I am 18 years of age or older, in good health and that I am fit to participate in this training.
I understand that if I am currently undergoing any form of treatment from a physician, psychiatrist or psychologist, which may affect my training experience, it is my responsibility to inform said persons and obtain their confirmation that I am fit to participate in training with the Company.
8. Confidentiality
All information shared during our sessions is treated as confidential in accordance with applicable law. This does not apply where we are legally required to disclose information, for example, where there is a serious risk to life or health.
9. Intellectual Property Rights
I acknowledge that any recording or written material used as part of training with the Company, or used by the Coach, or that the Coach wishes to produce as a result of one of their trainings, remains the sole and exclusive property of the Company, including all intellectual property rights and may not subsequently be used by the Client without obtaining prior written permission. [Any such material will, where applicable, be fully anonymized with respect to clients].
10. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of Sweden, and Swedish courts in the region of Norrbotten. I understand that if a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 45 days after notice is given.
11. Force Majeure
We are not liable for delays, service interruptions, or consequences caused by circumstances beyond our reasonable control, such as technical failures, illness, or other unforeseen events. In such cases, we will contact you and arrange a new appointment at no additional cost.
12. Contact
For questions, rescheduling, withdrawal requests, or other matters, please contact us:
14. Consent at Booking
By booking a session or purchasing an Online Training, you confirm that you:
● Have read and accepted these Terms & Conditions.
● Understand that the Services do not replace medical or psychiatric care.
● Participate voluntarily and take full responsibility for your own well-being.
Thank you for taking the time to read these Terms & Conditions.
We look forward to working with you.
A warm welcome!
Last updated: 2026-08-15
info@qeleadership.com
QE Leadership